Fault reports
A resident must immediately report to Kouvolan Asunnot any faults, deficiencies or damage to the property and the apartment. The resident may have to pay for the damage if they fail to report it.
Housing problems
Various noises are part of normal living and life, and residents cannot be expected to be completely silent. For example, a child crying or someone taking a shower at night are normal sounds of living. Quiet time in the buildings is between 10:00 p.m. and 7:00 a.m., when you have to consider your neighbours and reduce the volume.
Any disturbances in the building must be reported by filling in a disturbance report on the Kouvolan Asunnot website. As a rule, a notification is required from two people living in different apartments. On the basis of the report, the landlord will investigate the situation and, if necessary, take measures in accordance with the Act on Residential Rental Agreements. If the disturbances are minor and short-lived, or if only one resident has reported them, no action can be taken. If the disturbance continues, a new report must be filed with the landlord. Disturbance reports are treated confidentially.
Some buildings have a security service to ensure peaceful living. In case of emergency, you can call the security company’s emergency number. Contact details for the security company can be found on the notice board in the building. The landlord will receive an event notification about the security guard’s visit.
If the police have to be called because of a disturbance, the resident must also report the disturbance to the landlord. Otherwise, the landlord will not be informed of the police visit.
Home insurance
You must take out home insurance to cover your belongings. Home insurance covers your own belongings in your home, garden and your building’s storage facility.
Fire safety
Every home is required by law to have a smoke alarm. Kouvolan Asunnot has installed lithium battery smoke alarms in almost all apartments and stairwells. They have a lifetime of 10 years, after which they will be replaced. It is the resident’s responsibility to test the alarm monthly. If the alarm does not work, the resident must report the fault. Buildings built and renovated after 2009 have mains-powered smoke alarms.
If there is no smoke alarm installed in the dwelling, the occupant must purchase one and keep it in working order. The best place for the alarm is on the ceiling, and in small apartments it is in the bedroom. There must be one smoke detector for every starting 60m2.
The rescue plans for each building can be viewed on the Kouvolan Asunnot website and the residents’ webpages.
Locks and security locks
If you forget your key, the property manager will open the door for the person registered in the apartment. When the door is opened, your identity will be checked. The resident will pay a door-opening fee to the maintenance company.
If a key is lost, Kouvolan Asunnot Customer Service must be informed and they will order the lock to be rekeyed. The rekeying is paid by the resident. If the resident has not ordered the lock to be rekeyed and has had a new key made to replace the lost one, the lock will be rekeyed at the resident’s expense when they move out.
It is possible to install a security lock on the door of the apartment with the permission of the building manager. One of the keys for the security lock must be delivered to Kouvolan Asunnot Customer Service. If the key is not delivered and the landlord incurs costs as a result (e.g. breaking down the door in an emergency), the resident will be liable for the damage caused. When you move out, the security lock must be left in place and the keys must be handed over to the landlord free of charge.
The IQ key includes a battery and electronics. Insert the key slowly into the lock and wait for a beep before turning the key. When the battery power get slow, the key buzzer will emit three long beeps each time the key is inserted into the lock. Battery replacement is done at the Kouvolan Asunnot office. The key must not be stored in a cold or hot place.
The iLOQ key generates the electrical energy required to open the lock by pushing it into the lock. If the pushing movement is too fast, the lock will not open. The contact wire of the metal part of the key must be kept clean. If the wire gets dirty, it should be cleaned with a soft dry towel. If the wire is damaged or the contact surface of the wire is broken, the key must be replaced with a new one. The key must not be left in the sun. If a key other than an iLOQ key is inserted into the iLOQ key slot, you must not attempt to remove the key from the lock yourself, but contact the fault reporting number. iLOQ buildings have time-limited access to the laundry and cage storage doors from 6 a.m. to 10 p.m.
A PULSE key’s pushing movement provides enough energy for both the key and the lock, so no batteries are needed. The key is symmetrically shaped and works either way when locked. The LED light on the key indicates access rights. In PULSE buildings, the doors to the laundry room and cage storage are time-limited, with access from 6 a.m. to 10 p.m.
The Cliq2 key includes a battery and electronics. When the key is pushed in, a beep sounds and a green light illuminates on the key, allowing you to open the door. When the battery power gets low, the key will emit three long beeps. Battery replacement and key updating are done at the Kouvolan Asunnot office. In Cliq2 buildings, the doors to the laundry room and cage storage are time-limited, with access from 6 a.m. to 10 p.m.